FAQ’s

Orders:

How can I pay?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and more. All available options are shown at checkout.

Is it safe to order online?

Of course! Our checkout is powered by Shopify and protected with industry-standard SSL encryption. Sensitive information such as your name, address and card details is always transmitted securely — we never store your full card details.

How do I know you have received my order?

Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order details. This information will also be emailed to you, but it could take up to 30 minutes to arrive. Once our warehouse team has processed your order, you will receive a second email to let you know that your order has been shipped. If an email does not appear to have been received, please check your spam folder.

Can I make changes to my order or cancel it?

Our warehouse team starts processing orders quickly, so changes are not always possible. Please contact us or email bubblelime@outlook.kr with your order number as soon as possible and we will do our best to help.

Can I track my order?

Yes — your shipping confirmation email contains a tracking link. If you have any trouble tracking your parcel, just contact us with your order number.

What should I do if I receive an incorrect or faulty item?

We're sorry to hear that! Please contact us within 28 days of receiving your goods with your order number and a photo of the issue, and a member of our Customer Care team will get on this, ASAP!

Can I exchange an item?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.

Shipping:

Where do you ship to?

We ship worldwide. See our Shipping Information page for details.

How much does shipping cost?

Standard Delivery (5–10 business days) is $12, and shipping is free on orders over $60. See our Shipping Information page for details.

How long will shipping take?

Standard Delivery takes 5–10 business days from dispatch. See our Shipping Information page for details.

What if I’m not in when my parcel is delivered?

The carrier may leave the parcel with a neighbour or in a safe, secure location, or leave a card explaining how to re-arrange delivery or where to collect your parcel.

Can I ship to a different address than my billing address?

Of course! You can have your parcel shipped to another address. If you choose delivery to your workplace, always include the company or organisation name in the address field as well as the contact name to ensure your parcel is successfully delivered.

What if my parcel doesn’t arrive?

We ask if you could patiently wait up to 4 days after the promised shipping date in case of a carrier delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please contact us stating your order number and we will look into this for you.

Returns:

• You can return most items within 28 days of delivery. Please see our Returns Policy for full details, or start a return at our Returns Center.

General:

Do you have a shop?

• As we are a dedicated online retailer, we do not have a physical shop.

Can I pre-order an item?

• Unfortunately, due to the exclusivity and quick turnaround of our stock, you are unable to pre-order anything at the moment.

How can I contact you?

• Please fill in the form on our Contact us page or email bubblelime@outlook.kr. We usually reply within one business day.

Legal Stuff:

Terms & Conditions

• Click to view T&C’s here

Terms of Service

• Click to view Terms of Service here

Privacy Policy

• Click to view Privacy Policy here

Cookies

• Click to view Cookie Policy here

Technical:

I’ve forgotten my password, what should I do?

Don't worry if you've forgotten your password! Simply click the Forgot your password? link next to the login button and follow the instructions. Please don't hesitate to contact us if you continue to experience problems.

How do I change my email address?

For customer account security we do not allow change of email address, if you need to use an alternative email address please create a new account.

How do I unsubscribe?

Click the 'Unsubscribe' button at the bottom of the email newsletter.