Returns Policy

Return Policy

We’re bummed things didn’t work out for you, but here’s the good news: you get 30 days to return your items, starting from the day you receive your order.

Here’s the fine print: all original tags must be attached. For hygiene reasons, underwear and thongs are non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.

Received an incorrect or faulty item? We’re sorry to hear that — please contact us with details of the issue within 30 days of receiving your order. One of our customer care agents will be happy to look into it for you.

Exchanges

We don’t offer exchanges right now. You can return your item to us for a refund, then place a new order for the item of your choice.

U.S. Easy Online Returns

Start your return online in a couple of clicks:

Start a return →

1. Submit your return request in our Returns Center with your order number and email address.
2. Once your request is approved, you’ll receive the return address and instructions by email.
3. Re-pack the item in its original packaging, or in a secure waterproof package, with all labels and tags still attached, and ship it with a tracked service. Keep your proof of postage until your refund is processed.

International Returns

Returning from outside the US? Please follow the steps below:

1. Contact customer service to get the return address.
2. Re-pack the item in its original packaging, or in a secure waterproof package, with labels and tags still attached.
3. Return the package at your local Post Office counter and obtain proof of postage. Please don’t post the package through a post box without a certificate of posting.
4. Keep your certificate of postage safe — you’ll need it as your proof of return.

Please return items within 30 days of delivery. Returns are made at your own cost.

Refunds & Processing

Refunds are processed within up to 7 business days (excluding weekends and bank holidays) after we receive your return.

Once your return arrives, we check the item(s) and refund your credit/debit card. Funds usually appear on your statement within 3–5 business days, depending on your card issuer. If you paid with a gift voucher or store credit, it will be credited back to your Bubblelime account.

All returns are quality checked — items must come back new and unused, with labels attached and, wherever possible, in the original packaging. Refunds can’t be given for returns that don’t comply with our policy.

Tracking Your Return

We’ll email you as soon as your parcel arrives back at our warehouse, and again once your refund has been processed.